FAQ

ARE YOUR FUR PRODUCTS REAL?

Yes. Our fur garments are made with genuine natural fur. The specific fur type and material details are stated on each product page.

ARE YOUR ITEMS MADE TO ORDER?

Many of our pieces are made to order or prepared after your order is confirmed.

Production and order preparation typically take 3–7 business days before dispatch.

HOW LONG DOES SHIPPING TAKE?

Estimated international delivery time after dispatch is generally 7–9 business days for the United States, Canada, the United Kingdom, and selected European destinations.

Delivery times are estimates and may occasionally be affected by customs procedures, local holidays, weather, or other circumstances outside our control.

WILL I NEED TO PAY IMPORT DUTIES OR TAXES?

Eligible orders are shipped on a DDP (Delivered Duty Paid) basis.

Import duties, taxes, and customs clearance charges are handled as part of our shipping service, so customers should not normally be required to pay additional import duties or taxes upon delivery.

HOW DO I CHOOSE THE RIGHT SIZE?

Please refer to the measurements provided on each product page.

If you are unsure which size to choose, contact us with your height, weight, bust measurement, and usual clothing size. Our Client Service team can help recommend the most suitable size.

CAN I CANCEL MY ORDER?

If you need to cancel or change an order, please contact us as soon as possible.

We will make every reasonable effort to accommodate cancellation requests before production or order preparation has begun. Once production has started, cancellation may no longer be possible.

DO YOU ACCEPT RETURNS?

Returns for change of mind are generally not accepted once an order has entered production or has been dispatched, except where required by applicable consumer law.

For full details, please refer to our Returns & Refunds policy.

WHAT IF MY ITEM ARRIVES DAMAGED OR INCORRECT?

Please contact us as soon as possible at support@aisafurstar.com and include your order number, a description of the issue, and clear photographs of the product and packaging.

We will review the case and provide an appropriate solution.